By Maximilian Clarke

For the fourth consecutive quarter, Talk Talk group are by far the most complained about media provider, with their services landing the most complaints for each category: Landline and Fixed Broadband.

For landline services talk, Talk Talk decreased its lead to 0.77 complaints per thousand- down from 1.16 in Q3 2010. This compares to the market leader, Virgin Media who landed just 0.12 complaints per thousand.

For Mobile, 3UK received the most complaints- again a pattern that has remained largely unchanged over the past four quarters; whilst O2, with just 0.02 complaints per thousand.

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