Telcos continue to wrestle with the challenge of two highly distinct visitors: existing and prospective customers — both of which have completely different needs and expectations when arriving on a website.
Posted on 25th August 2015 in Telecoms.
It’s common practice for companies to compare themselves to the market leader in their sector – but when it comes to telecoms companies it’s also seen as an opportunity to make some exaggerated marketing claims – claims that do not stand up to reality.
Sole traders are the backbone of the UK economy – with a 91% growth in these non-employing businesses since 2000. Reputation and trust are critical issues for these companies – with many joining local trade bodies and working hard to gain word of mouth recommendations to build a strong local business.
From smart phone enabled bike locks and kettles to talking vending machines, innovative machine to machine (M2M) communication is fundamentally transforming day to day life – for both businesses and consumers.
Telephony plays a pivotal role in business communications and the conference call has become an increasingly popular communications tool, partly because it provides a fast and efficient alternative to face-to-face meetings, especially where long distances might otherwise be involved, but also because technology has made it easier for people to work and collaborate.
Posted on 22nd June 2015 in Telecoms.
To grow, small and medium businesses need to pull out all the stops to deliver customer satisfaction. Fighting in the ring against bigger competitors, businesses need to create a customer experience which proves they try harder, making them more responsive and always available for their customers.
Posted on 16th June 2015 in Telecoms.
One of the biggest changes in a decade to the cost of the telecoms calls for individuals and businesses is coming in less than two months – but very few are ready for it. Ofcom has called the initiative UK Calling and it is important for businesses to be prepared.
Posted on 14th May 2015 in Telecoms.
Moving your business and all the associated IT services, equipment and facilities to a new location is very stressful – as getting it right is critical. Get it wrong and you reduce productivity and cause long-term problems for your business. Here is a checklist of all the tasks required to ensure that your company’s IT move is successful.
Making the most of information is a priority for business leaders everywhere, but achieving this goal can be difficult. Research shows that just one in ten business leaders in Europe (12%), has complete confidence in their organisation’s ability to extract value from information. One of the underlying causes of this could be a lack of understanding amongst those who create, manage, and use information.
As SMEs become increasingly dependent on telephone, broadband, and web-hosting, many have engaged external multiple suppliers to provide these services. Time saving and cost efficient: SMEs are looking outside their hub to fulfil their needs.
There are now over 900 franchisors in the UK with 39,000 outlets and over 550,000 people employed. Franchising contributes £13.7billion to the UK economy.
Interest in owning a franchise is at an all time high. Whilst there are many issues to consider when creating a franchise or buying into one – an area often overlooked is the telecoms.
There are two very important telecoms related issues that franchisors and franchisees need to consider:
Mobile telecoms and technology have come a long way since the first ever UK mobile phone call was made on 1 January 1985. Mobile is now undeniably a lynchpin of business productivity, efficiency and customer service – no new business owner would consider setting up operations without a smartphone. Yet mobile still has some flaws. Mobile usage is expensive, especially for those travelling outside the UK, and there is still a stigma attached to a mobile-only business.
Posted on 11th February 2015 in Telecoms.