All organisations need a business continuity plan to ensure that if the worst happens (or even something slightly bad) there are clear steps to take to get operations back up and running as quickly as possible.
The paperless office isn’t a modern concept. In fact, an early prediction of the paperless office was made in a Business Week article which was published in 1975. Forty years on and close to one in three (31%) business executives responded to recent research from the Association for Information and Image Management (AIIM) admitting their […]
Posted on 9th November 2015 in Business Management .
By Dita Peskova, cognitive hypnotherapist at YouniqueTherapy.com Cold calling is an essential tool for many business owners – and to do it successfully requires good nerves, a thick skin and, of course, an ability to sell. However many people, despite its importance within their business, shun away from cold calling and find it extremely stressful. […]
By Chris Weston, Director of Aston Black Accountants Occasionally businesses may face a tax investigation from Her Majesty’s Revenue & Customs (HMRC). This is usually a very stressful time for business owners and it is always advisable to seek professional help. Sometimes tax investigations are carried out at random, so it isn’t always a sign […]
By Helen Taylor, Head of HR at Instant Group According to the HSE, 39% of all work related illnesses in 2013-14 were caused by work stress, depression or anxiety which can cause early burnout. Achieving a better work/life balance is essential to ensure you can give your all at work, while still enjoying personal time […]
By St.John Dunne, Client Partner and Managing Director, New York at Rockpool Digital Digital is all about making it your own. People can download the apps they want, decide who they connect with on social networking platforms or create lists of products they want to buy. Digital experiences are improved immeasurably when the information a […]
By Richard Morris, UK CEO at Regus For many professionals the office-based 9-5 is a thing of the past. Instead, completing tasks whilst travelling to meetings or on the commute, for example, has become normal practice. Laptops, tablet, mobiles, and file sharing tools like DropBox all mean that we can work whenever and wherever we […]
By David Jinks MILT, Head of Public Relations at ParcelHero As eBay celebrates twenty years of auctioning the weird and the wonderful, we have twenty top tips to deliver success for online businesses. Over the US Labor Day weekend in 1995, eBay’s founder, Pierre Omidyar, wrote the code to create what was then called AuctionWeb […]
Many organisations still struggle to achieve personalisation goals and deliver that essential individual customer experience. Here I will outline five steps to successful personalisation.
Posted on 8th September 2015 in Business Management .
For too long, businesses have felt the need to lead customer service, rather than simply being led by the customer. Flipping the focus to customer feedback is vital for businesses to adapt, create change and keep customers happy.
This article outlines the three, key stages of the customer journey. Looking at each stage, we highlight what businesses must ask themselves in order to improve and offer the very best to their customers, in order to keep them coming back.
Ask a room full of people the characteristics of the ideal leader, and it’s likely that you’d receive some broadly similar responses. Charisma, authority and decisiveness are commonly offered as crucial elements for success in leadership. Examine this in our daily lives, however, and the picture is less clear cut.