We’re here to support our customers with their finances during the coronavirus emergency. Our support includes:
Connected shopping card for people who are self-isolating
Personal account customers can request a second card connected to their Starling account to help them if they are relying on friends, neighbours and community volunteers to get shopping for them. With a Connected card, limited money can be spent securely in-store on the customer’s behalf without the need to exchange cash or bank details.
Cheque deposits via our mobile app
Customers can now pay in cheques using their Starling banking app. Cheques up to £500 can be deposited by business and personal customers by taking a photo on their smartphone and uploading it via the app, allowing for easier home banking.
We’re now offering practical support for those who need to borrow money in the form of a three-month interest holiday on the first £500 of an arranged overdraft. That means that you won’t be charged any interest when you borrow up to that amount, for that period of time. Your interest payments will begin again the day after the holiday ends.
Customers with personal loans who are struggling financially as a result of the coronavirus emergency can contact our Customer Service team to discuss the option of a payment holiday for three months.
Business support eligibility tracker for limited companies and sole traders
We’ve launched an eligibility tracker on our website to help our business customers, including sole traders, understand what financial support they’re entitled to during the outbreak.
Coronavirus Business Interruption Loan Scheme (CBILS)
We’ve been accredited by the British Business Bank as a lender under the government-backed Coronavirus Business Interruption Loan Scheme (CBILS). This will enable us to provide short term loans between £5k and £250k to small and medium-sized enterprises. We’re also offering business overdrafts of £1k to £150k under the Scheme, with Sole Trader businesses also eligible to access a business overdraft up to £10k. We’ll be ready to start receiving CBILS applications very soon. You can register your interest in a CBILS loan by emailing CBIL@starlingbank and we’ll let you know when we’re ready to start receiving applications.
Contactless card limit raised
The spending limit for contactless card payments has increased from £30 to £45 cutting the need for physical contact in shops. And you can spend up to £225 before you’ll be asked to enter your card in the machine and enter your PIN (up from £135).
Dedicated coronavirus information hub
On our blog, we have created a dedicated section for customers to access information, news and updates relating to coronavirus