It is no secret that statistically the UK is lagging behind in terms of productivity. Everyone seems to be scratching their heads about how to improve this, but with 75% of UK staff either untrained or poorly trained the answer to me is clear - education, education, education.
In IT departments a lack of training impacts far more than staff productivity. The purpose of implementing new IT infrastructure is usually to increase efficiencies in business critical processes. So, by not offering sufficient training, how can staff or the IT infrastructure ever deliver?
So, here are my top reasons why training your IT teams should be firmly on your businesses agenda:
- Time is money
- Productivity is the key…
between skill levels and certifications and the volume of support incidents opened. Certified users log a fraction of the support incidents compared with their non-certified counterparts. Based on our own customer call statistics, on average, non-trained and certified users log 10 times more support incidents than their better invested counterparts. They also see quicker success in those calls, as they are able to communicate more effectively with our own support teams.
- Know your limits
- Avoid hanging on the telephone…
- Digging without a map
- The more the merrier
- Get virtual
- Sticking power
- Looking good
It’s a sad fact that training is still somewhat undervalued in comparison with investments in technology by some consumers today. The reality is, that knowledge transfer is not enough for employees to maximise the potential of powerful software. It is a significant business risk to spend money on software and not train your employees on how to utilise that software to its full potential. If the UK is to close the frequently discussed ‘productivity gap’ with Europe, it must surely train its staff on the software in which it has invested.
By Martin Hill, director of education services, Commvault