Within organisations the dynamic between IT administrators and line-of-business (LOB) owners has shifted, with legacy applications being displaced by web-based applications. Not too long ago, business leaders at large enterprises would have to plead with IT to give their projects priority so that they could continue to run in a timely manner and in line with their service-level agreement (SLA) requirements. The challenge with this approach is that it is not designed for long-term success and does not promote cross-collaboration throughout the organisation.
Nowadays, it is relatively easy for LOB owners to locate information about applications, servers, storage systems and more. Additionally they do not have to rely on IT for infrastructure. But if LOB owners attempt to circumvent IT and create their own little fiefdoms within the organisation, the entire organisation – irrespective of whether it’s a financial, healthcare, or a government entity – will encounter difficulties together. The fact of the matter is that all LOB owners need to meet their SLAs, and the IT department is often a small staff and is not fully briefed on what it is the LOB owners need in order to ensure success with the end user. This disconnect can often cause a rift within an organisation and, unfortunately, this can have detrimental effects on the consumers or end users. This often leaves CIOs asking: “How can we improve business models to sync with IT, all while building better partnerships and meeting LOB owners’ SLA requests?”
The good news is that there are many enlightened enterprises and organisations that have discovered that without a closely integrated partnership between the two teams, it’s seemingly impossible to specify and achieve SLAs that are profitable for the organisation as a whole. This is especially true for enterprise data storage, where effective IT and LOB owner collaboration can result in systems that are faster, more flexible, more secure, and more cost efficient.
Many industries find themselves becoming too siloed as applications are ticketed, slowly developed, and then shelved for extended periods of time without the knowledge and understanding of how to deliver them as end-to-end services. One way to avoid this, and something that these “enlightened organisations” have realised, is by having clear transparency and visibility into the entire IT infrastructure stack, servers, storage and networking. Certain organisations are finding intelligent ways to meet the growing challenges related to SLA.
A salient element includes having a thoughtful, purpose-built analytics engine that has the intelligence based on real data. The benefits to the organisation are that it can proactively diagnose and resolve issues as well as provide guidance for future growth. A deep-data analytics platform delivers transparency and speed by analysing real data to allow organisations to take action on the fly across the entire stack, and this includes more than just storage. It provides collaboration, visibility, forecasting, and pre-emptive management of resources across the entire IT infrastructure stack – from storage, to host servers to the entire networking infrastructure. It proactively monitors the health of the entire environment and, by doing so, enables organisations to manage storage and map big data to improve SLA.
Businesses that use a deep-data analytics platform will deliver transparency and speed throughout the organisation. Organisations of any size are enabled to pinpoint and isolate services to applications. This allows applications to run faster with less contention of resources while also delivering improved service levels to LOB owners, which helps to bring the organisation together. The IT administrators and LOB owners are each thinking about the other’s needs while meeting SLA in a timely, cost-effective manner.
Generally, there is not a single solution that is able to resolve all the issues of LOB owners and IT departments. However, in order to better manage SLA the initial phase is having a deep-data analytics engine that is capable of not only monitoring and protecting an environment, but can also promote cross-collaboration. The result of this is each department is able to deliver the most efficient applications and get back to what they do best – providing the highest level of customer satisfaction, and improving the company’s bottom line.
By Fadi Azhari, Director Product Marketing at Nimble Storage