Keeping your people happy..

By Jason Sullock, New Customer Marketing Manager, Sage

The people who work for you make your business what it is. By investing in them at every stage of their time with your company, you’ll improve your business and its future.

The Sage white paper, Keeping Your People Happy , is an invaluable guide to having contented employees. An individual’s journey with your company begins before they even start working with you, during the recruitment process. There are a number of measures you can take to maximise your chances of selecting the correct candidate. Job descriptions that focus on the required skills and experience, a reasonable pay offer and job advertisements written with Equal Opportunities in mind all set the tone for a good employer / employee relationship. During the interview process, you need to consider a number of factors. For example, which key competencies will you score candidates against? Do any of your candidates have special needs that will make attended an interview problematic? Have you ensured that your candidates understand the procedure?

Once you have the right person in the right role, it’s important to look after them. Happy, productive employees receive regular training and are motivated to do well or your business. By setting out clear, achievable goals for individual employees, you create a basis from which to measure staff development. These will also help you to recognise where specific training needs may lie. Training may include coaching and mentoring or more formal, classroom based or online learning.

When problems concerning conduct, absenteeism or grievances arise, as an employer you need to know how to deal with them. It’s useful to have procedures in place to follow so you can manage any eventuality. At the other end of the spectrum, there’s the question of how to retain high-achieving people. Perhaps performance-related pay, an incentive programme or simple praise will work for your business.

There’s a wealth of legislation to adhere to as an employer. The Keeping Your People Happy white paper offers an initial overview of the sorts of legal areas businesses must be aware of. Examples include Health & Safety, workplace discrimination, maternity and paternity leave, sickness, PAYE and tax.

There are a number of pays that employees may leave your business. By understanding how to handle redundancies, retirement and resignations, you can prepare to end your employee’s journey with your business as professionally and as efficiently as possible.

Read Sage's white paper on: Keeping Your People Happy

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