By Marcus Leach

One of the key findings within the Recruitment and Employment Confederation's (REC’s) monthly Jobs Outlook is that recruitment agencies have continued to improve the service they provide to employers.

The latest data shows that 93% of clients were satisfied or very satisfied with the performance of agencies - a 2% increase on the previous month.

According to the survey, only 3% of employers were dissatisfied with the agencies they have used. This gives a net satisfaction score of 90%.

"The upward trend in satisfaction levels is encouraging and can be attributed to a number of factors," Judith Armatage, the REC’s Director of Professional Development, said.

"Understanding client needs and finding the right candidates remains the core offering. At the same time, recruiters are creating additional value by helping businesses to prepare for new employment regulations and for other external challenges such as future skills shortages.

"Ultimately, satisfaction levels amongst clients and candidates comes down to the expertise and commitment of front line consultants. As an industry, we are increasingly adopting a mind-set of continuous improvement which is reflected in an upturn in demand for training and mentoring. We need to build on this momentum through the qualifications agenda and through the work of the Institute of Recruitment Professionals (IRP)."

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