By Marcus Leach
Research in Motion (RIM), owners of Blackberry, have issued a statement claiming they have 'improved significantly' the Blackberry service after a week of problems.
Millions of customers worldwide had reported that their messaging and email services were disrupted, with many turning to Twitter to express their anger.
However, RIM put the problems down to a system failure that subsequently caused a backlog of issues.
The problems began on October 10th and rapidly spread throughout the world, forcing RIM to issue a statement saying services across Europe, the Middle East, Africa and India "have improved significantly".
"We continue to monitor the situation 24x7 to ensure ongoing stability," the update on its website said.
Further to that Robin Bienfait, chief information officer of RIM issued the following apology.
"You've depended on us for reliable, real-time communications, and right now we're letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation," he said.
"We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can."
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