The impending General Data Protection Regulation (GDPR) will affect every business process that handles personal data — and customer service is no exception.
Posted on 24th November 2017 .
Six in 10 SMEs getting ready for 25 May 2018 GDPR deadline, but 2.1m still not preparing.
Posted on 21st November 2017 .
Approximately 87 per cent of UK consumers bought at least one online product last year, and the UK is second only to Norway for making ecommerce purchases in Europe. With the industry booming, Roxanne Abercrombie, content strategist at live chat software specialist, Parker Software, explains how general data protection regulation (GDPR) will impact online retailers.
Posted on 10th November 2017 .
Thousands of new GDPR specialists are being hired by UK businesses to cope with demands of tough new EU regulation, which comes into force in May 2018. Worryingly, ten per cent of businesses plan to do nothing about the regulation despite the threat of fines of up to 20 million Euros.
Posted on 8th November 2017 .
With just 200 days to go until the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018, new research from management consultancy Baringa Partners shows that banks are in a strong position when it comes to data governance. However, the firm is warning that banks still risk losing customers should they experience […]
Posted on 7th November 2017 .
Businesses more concerned with security costs than meeting ‘State of the Art’ requirement, finds Trend Micro Study.
Posted on 6th November 2017 .
Despite the threat of fines of up to 20 million Euros for non-compliance, almost a third of UK business leaders admit they have never even heard of the new EU General Data Protection Regulation (GDPR), a study from leading learning provider Litmos Heroes has found.
Posted on 3rd November 2017 .
Cyber security expert, Vince Warrington, explains why GDPR might not be such a bad idea, as it will enable businesses to get their data in order, to fully capitalise on next generation communication platforms and AI.
Posted on 31st October 2017 .
New research out today has revealed that almost half (47 per cent) of UK office workers don’t know whether their company is taking action to comply with the new European General Data Protection Regulation (GDPR). The study found widespread confusion that could cost UK businesses millions of pounds in non-compliance fines when the regulation comes […]
Posted on 11th October 2017 .
“Telling people what you are doing with their data is not the same as getting their consent,” says Alison Deighton, data protection lawyer at TLC.
Posted on 9th October 2017 .
“I’ll let you into a secret”, says Dennis Holmes, a member of the data protection, legal and compliance team at PwC. He also has a surprising suggestion.
Posted on 9th October 2017 .
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