By Daniel Hunter
Lloyds Banking Group says it has resolved card problems that affected customers of its Lloyds, Halifax, TSB and Bank of Scotland banks over the weekend.
Customers experienced issues when trying to pay for goods with their debit cards, or attempting to withdraw money from a cash machine.
Now, Lloyds Banking Group has said that a hardware failure was to blame for the problems, not an external cyber attack or upgrade work.
In a statement, the Group said that approximately 7,000 ATMs were affected.
The chief executive of TSB, Paul Pester, said debit card transactions had been affected by problems with two of its seven IT servers.
Lloyds Banking Group said: “We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions.
Paul Pester Twitter
TSB chief Paul Pester took to Twitter to respond to customer complaints
“Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.
“At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working.”
Lloyds is the largest baking group in the UK, with over 30 million customers.
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