By Daniel Hunter
BT was the most complained about broadband service in the last three months of 2013, according to communications watchdog, Ofcom.
It is the first time BT has topped the list and knocks EE off top spot for the first time in more than a year.
Ofcom ranks the UK’s broadband providers based on how many complaints are received, adjusted to the number of customers each one has.
Virgin Media received the fewest complaints, follow by Sky for the fourth consecutive quarter. TalkTalk came third, behind EE.
Ofcom said it received 32 complaints for every 100,000 BT fixed-broadband customers, relating to service faults and customer service. It also received 31 complaints for every 100,000 customers of its TV service.
Libby Barr, managing director of BT customer service, said: “BT is disappointed with the results in broadband and TV, despite the fact that we’ve improved from last quarter.
“BT is the fastest-growing business by far in the UK for both pay TV and broadband, and as we process more transactions we have unfortunately suffered more disruption than companies with static or declining customer bases.”
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