The existing government scheme to offer business support to small firms is failing to offer useful, substantive IT information and advice, according to a new report.The study from Microsoft and the British Chambers of Commerce warns that many firms are not familiar with the Business Link programme or the support that is available through it, reports Accounting Web.The research found concerns over the regional way support was being implemented, with the report's authors suggesting national strategy and leadership could offer a more coherent, focussed support structure for SMEs."We believe that the current level of IT support and advice for small businesses isn't benefiting many small businesses that could derive real benefit from it," said Karl Noakes from Microsoft, reports Accounting Web."Much of the feedback we have received from small business focus groups and Microsoft partners is that small businesses don't know where to go for advice on IT, the Business Link brand isn't well recognised and many businesses find the process of working with them time consuming and complicated," he added.The government has previously pledged to work on this, as small companies have consistently raised concerns about an abundance of poorly run and separately administered IT help schemes.© Adfero Ltd