30/10/2014

By Gareth Poppleton, Managing Director, Retail Merchant Services


Today, effective leadership is about managing the tipping point between collaboration and ownership.

Operating in an ever-changing environment, business leaders need to adopt a more collaborative approach, one that empowers and inspires your people to forge ahead, without losing the confidence that you are relinquishing control. This inclusive management style, which fits more naturally with a flat structure, is a key driver to achieving success, allowing the business to become more innovative and responsive to implementing change. By doing this, you will begin to develop the next generation of leaders from within your own business.

In a less hierarchical eco-system, it’s important that a leader can strike a balance between developing employees and not micro-managing to mould them in their own image, but knowing when to step in and offer direction in the interests of the business. After all, when push comes to shove, the buck stops at the top.

While flatter structures lend themselves to smaller, dynamic businesses, as companies grow they may struggle to adapt unless the organisation divides into smaller more manageable units, allowing staff to develop specialisms. With growth, the need to install more levels of management to drive the business and those within it towards a common goal grows with it. That goal is success through change and only by nurturing talent is sustainable growth ever really achieved.