22/12/2014

By Annekathrin Hase, Director of Marketing and Strategy, MindLink Software


With Christmas almost upon us, many of us will be looking forward to a much needed break from work and the office. However, there is an unlucky few who will have to continue working remotely over the festive period, continuing to monitor their phones and respond to emails. Some even less fortunate people will be at their desks, helping to serve the ongoing needs of clients.

It’s because of this that businesses need to assess their communication systems and processes leading up to the Christmas break, and to ensure that employees can continue working securely and remotely, whether at home, abroad or in the office.

In the multi-channel, multi-device world we now live in, relying on email is no longer a viable solution. If employers want their staff to stay connected and fully functioning over the holiday break, they need to take a real-time, multi-layered approach to tackling the problem.

A key priority for business leaders at this time should be offering employees a suitable alternative to email that does not compromise security of sensitive information, or disrupt productivity. For employees, delivering results in a day-to-day business environment can be a challenge, let alone trying to produce the same results when dealing with the distractions that will inevitably occur when working out of the office, such as over Christmas.
One solution to helping employees stay focused, no matter where or when they are working, is through the adoption of an Enterprise Chat app. Apps such as this help to instil a collective attitude towards digital communication within an organisation, also known as ‘purposeful collaboration’.

This approach to working has developed from the ‘always on’ culture that so many people in the corporate world have now adopted, and helps colleagues exchange and coordinate confidential and business critical information internally, no matter where they are located. Businesses with a platform like this allow employees to share data, files and feedback to each other on achieved goals in a monitored, secure environment that is consistently connected.

A collaboration tool such as Enterprise Group Chat helps create the feeling of a physical workplace in a digital environment. This is vital for increasing team moral and comradery among colleagues. It allows employees to communicate informally, quickly and in real-time.

Mobiles have changed the world we live in and nearly everyone now has some kind of portable device. Business leaders that fail to use this as an opportunity to help employees’ working away from the office, such as over Christmas, are creating barriers to improved productivity.

Purposeful collaboration tools, unlike email and consumer apps, help to eliminate social chatter and keep employees focused on the task in hand. Enterprise chat applications enable people to keep conversations flowing across multiple devices, from mobile to tablet to desktop.

As mobile goes from strength to strength, more people will adopt this way of working and the natural collapse of static technology infrastructures, such as relying on emails from a desktop, will occur.

According to Gartner, three quarters (75%) of companies say there are more than twice as many personal devices connecting to corporate networks now than there were two years ago. This BYOD (bring your own device) trend makes a whole host of additional communication channels available to the workforce.

Employees need reassurance that they can continue to work away from the office securely over Christmas – without hindrance. Unlike constant collaboration tools that offer a closed circuit style alternative, email cannot always provide staff with the peace of mind they may require to do this.

In reality, nobody wants to return to work in January to hundreds of emails and even less people want to sit and shift through them all.

Business leaders can tackle these problems by introducing a collaboration tool that will eliminate these issues and keep employees focused when working from home over Christmas – helping to alleviate the January blues when workers return to a manageable workload in the New Year.