Vertex is a leading BPO and Customer Management Outsourcer.
It operates across a wide range of sectors and geographies delivering rewarding customer experiences and valuable client outcomes.
Vertex's industry focus is utilities, public sector, financial services, telecommunications and retail/distribution industries where they provide rewarding customer experiences and valuable client outcomes.
Vertex operates in the UK, North America, Australasia and India employing close to 10,000 people.
Each year they support over 50 million customers, process 28 million payment transactions valued at £1.7 billion and handle 24 million inbound calls and one million outbound calls.
The business is owned by Vertex Group Ltd.