By Daniel Hunter
UK retailers are missing out on a high proportion of international online traffic, despite having a good awareness of overseas payment culture, according to electronic payments specialists, The PPRO Group.
The research shows that three quarters of businesses cited in-country regulations (73%) and high charges (77%) as the main barriers to offering additional payment options to international shoppers.
This is made all the more surprising when coupled with the fact that nearly one in ten (8%) retailers admit that between 31% and 51% of all transactions come from international customers.
With familiar overseas payment options including iDEAL, SEPA Direct Debit and SOFORTbanking starting to find a home on UK-based sites, adoption levels are still relatively low with 23%, 42% and 46% adoption rates, respectively.
Tobias Schreyer, co-founder of The PPRO Group, said: “Despite international payment options beginning to resonate with UK retailers, red tape and additional charges are putting pay to many retailers offering the payment preferences of international customers, as well as UK-specific payment preferences like credit and debit card. The research also revealed that over one third of respondents (38%) simply don’t see the need to offer additional options, meaning they could be missing out on a vital revenue stream.”
Up to 10% of international customers abandon their basket at the point of payment, according to almost half of those surveyed (43%), with the payment page cited as the reason in 42% of the cases. However, when it comes to online shopping priorities, retailers put more emphasis on security than the loss of revenue caused by shopping cart abandonment with 85% considering customer security to be a high priority, compared to abandonment of shopping carts which tops the list for just over half (54%) of the respondents.
“It is clear from our research that the understanding of payment cultures among overseas shoppers is growing, but barriers still exist to convert these potentially lucrative browsers into buyers. By addressing these issues, future revenues can be enhanced as well as retailers reach and brand awareness across the globe,” Mr Schreyer added.
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