By Marcus Leach

Leading family-owned construction, civil engineering and property services
business Osborne has chosen a consortium led by 1st Touch to deliver a mobile workforce solution that allows its property services team to undertake repairs and maintenance work more efficiently for its UK social housing customers.

Osborne’s property services team is a leading provider of responsive,
cyclical and planned maintenance for social housing in London and the South
East, looking after around 60,000 homes for customers including Circle,
Peabody, Places for People and Winchester City Council.

Osborne has a direct labour operation of over 320 and a number of specialist
subcontractors that will use the new PDA-based solution in the field.

The new solution is being phased in over the coming months and will be fully
operational as a managed service by March 2012. The deal is estimated to be
worth £900,000. The system comprises OptiTime scheduling from Xmbrace,
mobile PDA software from 1st Touch, contract management software from
AccuServ and Keyfax job diagnostics.

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