Using Kandy Business Phone, customers retain their existing mobile phone number for personal use but add a second line, with its own number, for business calls. Customers can choose a phone number from their town or select one from any place in the United State. They are also able to port an existing mobile number to Business Phone free of charge. Business Phone uses the customer’s existing voice plan, so there’s no additional charge in that respect. Of course, additional charges may be applied by the user’s carrier if the plan allowance is exceeded. But with increasingly competitive voice and data plans to choose from, including flat rate options, business communications is now easy to set up and becoming more of a fixed cost, which helps with budge planning. Especially as Business Phone is offered with a selection of different subscription packages for individuals or small businesses.
There are also several features that can support efficient and professional business management. For example, the Business Phone ‘after hours mode’ can take a message and enable ‘emergency’ access to the user at their mobile number or any other phone number. There’s also a Visual Auto Attendant function that can be set up with a business website, so when visitors click on a specific button on the customer website (for example, Contact Us, Call Us etc.), the call is routed directly to the user’s Business Phone number.
As remote working and home based businesses continue to trend upwards, technology will continue to make communications and operations seamless. From customer service driven by AI and bots to unified communications across multiple device and operating systems, these smaller businesses should increasingly be able to project professionally on par with much larger operations. Tools such as Business Phone are a major part of this evolution.
By Robin Wright, EVP, HR & Corporate Operations, GENBAND