By Claire West
North-east IT and telecoms support specialist, the Suretec Group, has become the first dedicated internet telephony service provider in Scotland, with the launch of a new company division, SureVoIP.
The creation of SureVoIP — a Voice over Internet Protocol (VoIP) service provider — follows Suretec securing approval from UK communications industry regulatory body, Ofcom, to assign UK telephone numbers.
As an Ofcom regulated VoIP provider with its own telephone number allocations, SureVoIP has been approved to assign phone numbers to clients across the UK and Northern Ireland. The company can also supply global numbers for at least 60 countries.
This is a unique offer within the Scottish market, as other internet telephony specialists within the country must act as ‘middle-men’ between the client and an approved service provider. The result is that SureVoIP and its partners have higher control over costs and can offer preferential and transparent rates that are to the benefit of clients.
VoIP technology transmits voice and multimedia communication through the Internet as opposed to the fast-disappearing Public Switched Telephone Network (PSTN), which has been the basic form of service connection to the telephone network in most parts of the world for the last century.
Heralded as the natural successor to its PSTN predecessor, VoIP offers significant improvements to the flexibility, speed and cost of global communication.
Top line advantages of this new technology include the ability to make and receive calls from anywhere in the world where a user has access to an internet connection, at a cheaper rate; make and receive as many calls as an internet connection can support; ensure the security and confidentiality of a communication; and rapid provision of telephone numbers and outbound calling.
SureVoIP has chosen to work in partnership with British Telecom (BT) by way of a VoIP Interconnect, which offers clients a range of additional advantages such as further cost-effectiveness by accessing BT’s UK and global networks.
SureVoIP has also chosen to partner with Xconnect on their Global Alliance program, as well as two other UK VoIP carriers. The Global Alliance interconnection hub allows VoIP service providers to bypass the PSTN to exchange VoIP traffic with over 100 networks worldwide under the policies and settlement terms they choose.
The division has also taken the extra — and equally unique - step to provide clients with 24/7 emergency telephone support.
Gavin Henry, Managing Director of SureVoIP, and founding member of the Suretec Group, said: “This is a hugely exciting time for Suretec. Our journey to securing the approval from Ofcom has been long and complex, involving the submission of detailed business plans, demonstrating an in-depth knowledge of the Communications Act 2003, various legal requirements, documentation and a significant investment in equipment throughout the UK.
“It is predicted that VoIP will fully replace its predecessor in the next five to ten years. As such, to have received this approval at such a critical period in this global development is a fantastic result for us.
“Our position as an Ofcom regulated service provider will make us a preferred supplier, as we are ideally placed to offer a holistic and competitive service to clients within the North-east of Scotland and beyond.
“The applications of VoIP technology are clear and we see it being of particular interest to the oil and gas, shipping, legal and financial industries as they need to make international, reliable and cost effective communications as a basic function.”
Established in Scotland in 2003, the Suretec Group specialises in open source IT support and consultancy, open source telecoms and training in open source software. SureVoIP is the fourth division within the group, which also includes Suretec Systems, Suretec Telecoms and Suretec Training.