By Marcus Leach
Energy suppliers must now give their customers at least 30 days advance notice of price increases or changes in their contract whcih leave them significantly worse off.
A new rule introduced by energy regulator Ofgem takes effect from today (28 April) meaning energy suppliers must give consumers at least 30 days advance notice if they put their prices up.
“Ofgem is determined to ensure that supply companies play it straight with consumers. Giving customers advance warning of price rises is one way of ensuring a fairer deal for them," Andrew Wright, Ofgem's Senior Partner for Markets, said.
“However, Ofgem's recent investigation found that tougher action is needed. This is why Ofgem is currently consulting on its plans to radically overhaul the energy market — through sweeping away complex prices and breaking the stranglehold of the big six by making them auction up to 20 per cent of their generation output.”
The new rule will help customers decide whether they wish to remain with their current supplier and give them a better chance to budget for any price rises that occur. Previously, energy suppliers had up to three months in which to notify consumers after putting up their prices. The new rule also means customers will get at least 30 days advance notice of any change to their contract which leaves them significantly worse off.
On 21 March, following its review of the energy retail market, Ofgem published proposals for widespread reforms to tackle poor supplier behaviour, sweep away confusing tariffs and break the stranglehold of the big six on the energy market. The industry has until 1 June to respond.