30/12/2014

By Kevin Corne, Global Services Director, Lexmark UK & Ireland


UK businesses are still far less productive compared to the rest of G7 – the US, Germany, France, Italy, Japan and Canada. According to data released by the Office for National Statistics (ONS), UK is 21 per cent lower than the average compared to the other six country members.

To increase employee productivity, business leaders need to provide the right environment and tools to help workers focus on the strategic output that will drive revenue. The challenge for many businesses is that they don’t have clear picture of where the biggest spend comes from. Sometimes, this can be as basic as having one too many printers in the office.

Businesses today still rely on paper to serve customers, run supply chains, open new accounts and all the other activities that drive performance and growth. To move and use that paper-based information, organisations rely on processes and people. When these are aligned and efficient, the entire business benefits through faster turnaround, better decisions and responsive customer service.

Take control of your document output systems

Managed Print Services (MPS) continues to evolve as companies have strived to unlock hidden savings in the business. Over time, this has evolved from output consolidation to automated fleet management and on to workflow enhancements.

MPS is no longer viewed as an added-value amenity, but instead as a valuable service that can also drive real business improvement. Market maturity has led to an increased interest in taking the next step toward what Lexmark calls 'Smart MPS', where we address businesses needs by closely aligning print, managing information and business process automation.

These point to a new managed service based business model in which MPS is a component of a larger offering. For organisations, this means the ability to create a complete assessment for the whole organisation when it comes to document management. It's not just about cost, but should include other factors such as improved customer service, employee productivity and even data security and mobile printing.

Coca-Cola Enterprises: a case study

Coco-Cola Enterprises Inc. (CCE) is the world’s largest marketer, distributor and producer of products manufactured by The Coca-Cola Company. In 2002, CCE chose Lexmark as its sole supplier of monochrome and colour laser printers and as a provider of the multifunction printer (MFP) solutions in North America as part of its Print Management Project Initiative. The goal of the initiative was to simplify, streamline and optimise CCE’s output environment as a means of achieving considerable cost savings.

The cumulative benefits of these phases are projected to produce a 45 per cent return-on-investment in the first five years with a positive net result in year one and total benefits of $11M (cumulative net benefits of $3.5M) on an investment of $7.5M over those same five years. These benefits are being realised by consolidating the existing output devices and adopting Lexmark devices as the CCE standard. Operational benefits are also being realised as a result of establishing a Distributed Fleet Management agreement that outsources the device management, maintenance and consumables replenishment to Lexmark.

Do more with less

Our research shows that when a business uses content management solutions to streamline processes, it can boost savings and productivity up to 40 per cent or more on average. Benefits include automating manual processes while being able to better manage unstructured digital information.

When the next generation of MPS is delivered through a single, solution-driven provider, enterprises can drive business process innovation that pays continuous dividends.