Whether it is Newton and the apple or Fleming and mould or Roentgen and the X-Ray, ground breaking results are gained by intelligent people being conscious of their surroundings and applying a new perspective to observations.
Viktor Frankl, an Austrian psychiatrist wrote in 1946, “Between stimulus and response, there is a space,” “In that space is our power to choose our response. In our response lies our growth and our freedom.”
How can we create an environment where this thrives? Can the principles of mindfulness be applied to a corporate context? Here are five ways that I believe they can:
- Focus on the present
If the organisation were to goal and incentivise teams to focus on the present, many more opportunities to help the customer may be spotted. Structurally the strategy teams may be divided into two - “run the business” and “change the business” to ensure that equal value and weightage is invested in both. Similarly client account management teams can be structured into two teams - one focused on client success in the present and the other on client success (and the firm’s success) in the future.
- Letting go of the past
- Less interruptions
At a structural level, organisations can understand what type of requests constitute the most frequent interruptions e.g. “Does anyone know …” kind of queries can be solved by having a robust knowledge management system. “May I….” queries could move to a self-management rule-based approval system. These initiatives by the organisation will enable their workforce to be more mindful and in the moment.
- The Big Picture
By Salil Godika, president and chief strategy & marketing officer, Happiest Minds