By Jonathan Davies

Millions of people are still entitled to a rebate on their energy bills and are again being encouraged to reclaim it by the industry.

In September, Energy UK - the body which represents the industry - launched a website to help as many as three millions business and household customers get their money back.

With millions of people still not claiming their money, Energy UK is now supplying a Freepost address and a helpline for anyone who thinks they may be owed money.

It is understood that customers are owed an average of £50 each. Energy UK said the majority of cases are where customers' accounts are still in credit from before they moved house. The body said people often forget to give their energy supplier a final meter reading when they open a new account with another supplier.

"This campaign spreads awareness and makes it easier for consumers to check whether they are owed money or not," said Lawrence Slade, the incoming chief executive of Energy UK.

"Suppliers must now do everything within their powers to return the money and prevent a similar situation from happening again," said Philip Cullum, consumer partner at energy regulator Ofgem.

"Ofgem will continue to monitor suppliers' progress and keep the need for action under review."

Anyone who thinks they may be owed money can call the My Energy Credit helpline on 0370 737 7770.

Or, they can write to:

Freepost RTHL-ZYBU-KBCC
My Energy Credit
47 Aylesbury Road
Thame
OX9 3PG

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