02/02/2011

By Max Clarke

M&S Money's credit card has come in top in three out of eleven customer satisfaction categories in the most recent uSwitch.com survey.

The uSwitch.com survey revealed M&S Money's credit card to be the public's top pick for billing service, payment service and customer support.

American Express regained the top spot for overall satisfaction in 2010, satisfying 92% of its customers. M&S took second place, but its overall score increased by 2% compared to 2009.

M&S came top for its billing service (up 1% from 2009), payment service (up 4%) and customer support which increased by a whopping 6% on 2009.

M&S Money also increased its overall scores in billing and payment services, product information, recommending a friend and value for money.

The survey also revealed that nearly a third of consumers (30%) now choose their credit card based on the reward points offered.

Vincent Reboul, M&S Money's Head of Unsecured Lending, commented: "We are delighted that the M&S Credit Card has come top in the key areas of customer support and overall customer satisfaction, coming first and second in these categories. As a top 10 credit card provider, we focus not only on product features and price, but even more importantly on the service and support we provide for our customers."