LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, today announced that its web-based customer engagement solution, LP Chat, is used by 14 of the "Hot 100" e-retailers, as recognised by Internet Retailer Magazine.
According to Internet Retailer, the Hot 100 recognises companies for their original marketing concepts, smart new navigation methods, site designs that instantly engage the visitor and groundbreaking adaptations to new online trends. Fourteen of these innovative companies, including 1-800-Flowers.com, Bluefly and SwimOutlet.com, currently leverage LivePerson's LP Chat solution as a core component of their online engagement programmes.
"We are thrilled that so many of our customers are being honoured for the innovative work they are doing to provide a superior customer experience. We're also very proud that our intelligent engagement solutions are a key part of their online and mobile strategies," said Robert LoCascio, Founder and CEO, LivePerson.
Longtime LivePerson customer, SwimOutlet.com, was also recognised as part of Internet Retailer's Top 10 Mobile list, highlighting retailers whose "mobile commerce sites and apps make shopping easy and enjoyable on smartphones and tablet computers."
SwimOutlet.com, the largest online specialty shop for swimming, recognised that many shoppers seek help via their mobile device but that phone support may not be the best channel for mobile shoppers. SwimOutlet.com partnered with LivePerson to implement mobile live chat. This mobile chat programme enables customers to initiate and maintain a chat with an agent within their browser — all while continuing to shop on the site. "There are certain situations where mobile live chat is more convenient for the shopper," says Alexander Sienkiewicz, Chief Marketing Officer. "In a noisy environment, a phone call may not be the best way to reach customer service."
With many use cases showing increases in online sales of up to 20 percent, and increases in average order size of up to 35 percent, LivePerson's LP Chatsoftware allows retailers to have proactive, personalised chats with prospects and customers across multiple channels and screens, wherever customers can be found, including websites, social media and mobile devices. Top e-retailers rely on LivePerson's scalable platform to support very high volumes of secure and uninterrupted interactions.
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