By Marcus Leach

Research conducted by Ofcom has revealed that the customer service departments of the country's leading landline and broadband firms are leaving a significant minority of their customers unhappy.

Ofcom researched customers of the leading ten telecom firms in the UK. The findings revealed that nearly a quarter of TalkTalk customers were unhappy at the way their broadband and landline problems were dealt with.

"Ofcom hopes publication of this research will act as an incentive to communications providers to improve their customer service levels," the regulator said.

"To ensure that consumers and Ofcom have an accurate picture of service levels, Ofcom intends to conduct this again in the next 12 months."

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