By Daniel Hunter

More than 750,000 people chose to renew their tax credits online this year, nearly doubling last year’s figure, HM Revenue and Customs (HMRC) has revealed.

The online movement was split in half, with half using mobile phones or tablets, and the other using laptops or desktop computers.

The busiest online day was on 30 July; HMRC received roughly 55,000 online renewals. The figures for other forms of renewal are 950,000 people using the phone to call the HMRC tax credits hotline and over one million people renewing by post.

The online renewals service, which was developed in HMRC’s high-tech Digital Delivery Centres, has been welcomed by users, with customer satisfaction rates for the service reaching 90 per cent.

Nick Lodge, HMRC’s Director General, Benefits and Credits, said:
“It’s great to see so many more people renewing online this year — and giving the service the thumbs-up.

It’s really important that people renew by the deadline to ensure their payments don’t stop. If you still need to renew, you must contact us urgently.”

Anyone who has not yet renewed their tax credits but should have done so should call HMRC’s tax credits helpline (0345 300 3900) immediately to ensure their payments do not stop.