By Marcus Leach
A surge in payment protection insurance (PPI) complaints has resulted in a significant increase of cases being forwarded on to the Financial Ombudsman Service (FOS).
The FOS received 55,907 complaints in the last three months of 2011, up by 10% from the previous three months.
That was due to a 57% jump in PPI complaints during the same time, from 19,259 to 30,301.
The FOS makes rulings on complaints that financial firms have failed to resolve themselves.
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