By Marcus Leach

A surge in payment protection insurance (PPI) complaints has resulted in a significant increase of cases being forwarded on to the Financial Ombudsman Service (FOS).

The FOS received 55,907 complaints in the last three months of 2011, up by 10% from the previous three months.

That was due to a 57% jump in PPI complaints during the same time, from 19,259 to 30,301.

The FOS makes rulings on complaints that financial firms have failed to resolve themselves.

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