By Daniel Hunter
Smaller broadband providers score much higher on customers satisfaction that the bigger, better known providers, according to consumer group Which?.
In a Which? survey, Sky, BT and TalkTalk all scored less than 50% for overall customer satisfaction. But the likes of John Lewis Broadband, Plusnet, Utility Warehouse and Zen Internet all scored more than 70%.
"Smaller suppliers are leaving larger rivals in their wake when it comes to the service they provide so we need to see the big players up their game," said the executive director of Which? Richard Lloyd.
Which? is campaigning against rules that allow broadband providers to advertise speeds that just 10% of their customers receive, which often result in customers being mis-led over the speed they'll receive.
The majority of the internet providers surveyed scored three out of five stars on the speed of their broadband. But TalkTalk customers were least satisfied, with just two stars.