By Daniel Hunter
Over three quarters (77%) of UK employees say that collaboration technology is vital in the way they work with colleagues and clients on a daily basis. But many workers still face significant tech challenges, whether working in the office or remotely.
Almost four in every five (79%) of Brits experience technology frustrations at work - showing that there is far more that companies can be doing to empower their teams to work productively. The findings are revealed in Unify’s Humanising the Enterprise study, which surveyed more than 1,500 UK-based knowledge workers between the ages of 16-55+.
UK companies, while demanding high levels of performance from their workforce, are struggling to deliver a seamless technology experience. The surveyed employees reveal regular frustration at the loss of the ability to communicate and collaborate through key technologies.
A majority (58%) identify the loss of access to social media as the biggest inhibitor to collaboration. This is followed by video conferencing (33%) and the capability to receive/send/write emails when needed (12%).
“A new type of knowledge worker is entering the workplace - Millennials,” said Robert Keenan, Head of Portfolio Management, at Unify UK & Ireland at Unify. “Millennials, those born between the 1980s and early 2000s, have grown up with digital technologies, social media and anywhere connectivity. This is driving demand for something different from ‘tried and trusted’ enterprise technology; they want technology that helps in the way they communicate, work and live. That means flipping seamlessly from using their smartphone to a video conference with their colleagues - without having to open multiple applications to achieve their objective.”
The Humanising the Enterprise study has shown that UK workers expect collaboration technology to be an even more prominent part of their working life. 62% of the surveyed knowledge workers have identified that the need for collaboration technologies will increase significantly in the next two years.
“As companies change the way they work from silos into holistic all-encompassing units, so will employee expectations about how they engage and connect with each other,” continues Keenan. “This isn’t just confined to the Millennials; employees across the age spectrum are striving to find new ways of working and collaborating. It’s up to the enterprise to enable this through technology. If they don’t, employees will simply circumvent enterprise tools and use consumer applications instead, leaving you open to security risk and even worse the fundamental loss of productivity.”