By Daniel Hunter
A YouGov study of over 1,000 UK business travellers - commissioned by travel and expense company Concur - has revealed that although the vast majority (83 per cent) currently making use of mobile apps on the road agree it improves the experience, nearly 2 in 5 people (39 per cent) that travel regularly for work are not using them, including 11% who don’t have a smart device.
The most popular tools used by UK business travellers who do use mobile apps on the road are maps like Google or Bing (with 90 per cent using them always, often or occasionally) and social networking sites like Facebook and Twitter (with 60 per cent using them always, often or occasionally). Map apps help business travellers quickly find hotels or meeting venues, while social networks allow them to stay abreast of the day’s news or keep in touch with friends and family back home.
However, there are other apps that can make a business trip quicker, easier and more relaxed that travellers are currently missing out on using. Surprisingly for example, whilst just under one in five (18 per cent) business travellers surveyed agreed ‘the stacks of expense reports to be completed on return’ was a major business travel pain point, over three quarters (76 per cent) of app-using business travellers have never downloaded or used one to help manage their expenses quickly and efficiently whilst on the road.
Moreover, despite over three quarters (77 per cent) of respondents complaining of ‘unproductive moments’ whilst on the move, few travellers are making use of other apps that can save time and boost productivity. Only two in five (40 per cent) of app-using travellers leverage airline apps like British Airways and less than a third (32 per cent) use airport information apps like GateGuru or the Heathrow app often, regularly or occasionally.
“There’s no denying that despite the rewarding aspects of travelling on business, like spending time with your colleagues and visiting new cities, other aspects such as filing expenses and rebooking travel can be incredibly frustrating," Isabel Montesdeoca, General Manager and Senior Vice President for Concur EMEA commented.
"However the explosion of apps, fuelled by smartphone and tablet growth, has made solutions to these problems available to road warriors everywhere.
“At Concur, we’re committed to making the business travel process as quick, easy and productive for people that spend time out on the road. Embracing the power of mobile to make this happen is one of our biggest focuses as an organisation.”
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