By Maximilian Clarke

EDF have again topped, or bottomed the list of most complained about energy supplier, retaining paltry 0 star rating for the second consecutive quarter.

With an impressive 188 complaints per 100,000 customers, EDF’s high number of complaints more than doubled the average and more than quadrupled SSE’s more reasonable 40.

EDF did, however, see a reduction in the number of complaints compared to the previous quarter.

Overall, complaints about four of the Big Six suppliers fell during this quarter, Consumer Focus figures show. The exceptions were E.ON who had a 7% increase in complaints and Scottish Power which remained constant. Despite these falls most suppliers retained the same star rating as the previous quarter. Only npower moved up the chart, regaining its three-star status after falling to two stars in the previous quarter.

‘Any fall in complaints is clearly welcome but there are still many problems energy customers are experiencing which need to be resolved. Giving consistently good customer service and tackling any problems which do arise effectively is key to rebuilding faith in the distrusted energy market.

“EDF Energy has made some headway on addressing its problems but it is disappointing that the company remains firmly on the bottom of the league table again,” said Audrey Gallacher, Director of Energy at Consumer Focus. “Customers will rightly expect EDF Energy to take this further in hand, so it is welcome they have assured us that further progress has been made since December. The company has had ongoing problems for over half a year. A line needs to be drawn under these issues so the company’s customers know they have a service they can rely on.”

“EDF Energy has made some headway on addressing its problems but it is disappointing that the company remains firmly on the bottom of the league table again. Customers will rightly expect EDF Energy to take this further in hand, so it is welcome they have assured us that further progress has been made since December. The company has had ongoing problems for over half a year. A line needs to be drawn under these issues so the company’s customers know they have a service they can rely on.”


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