Chatbots are becoming less of a fad, and more of a permanent fixture in customer service delivery. They’re great support for your customer service team, and they’re on track to becoming the next necessity for businesses wanting to keep up with technology innovations. But that doesn’t mean that chatbots are without their faults. In fact, […]
Posted on 22nd April 2018 .
You’re on the phone to your mum. You’re excited. You’ve been promoted, you’ve had a pay raise and your dog has finally learned to sit. Halfway through the call, it dawns on you — mum isn’t really listening. You’re deflated, but what are you going to do? She’s the only mum you’ve got, so it’s […]
Posted on 21st August 2017 .
Brands must offer more to build loyalty with younger customers, but older customers more likely to punish poor user experience.
Posted on 2nd August 2017 in General business.
I truly believe that, when it’s done right, sales and great customer service are one and the same thing… So what’s the secret that turns sales into great customer service?
Posted on 17th October 2016 in Sales & Marketing.
Question: what is crashing even faster than the pound? Answer: Twitter’s share price. But a new report may point to how the company can start creating more revenue.
Ask any successful business owner and they will tell you that customer service is one of the most important aspects of their organisation. Yet, according to figures presented at a recent G-Force conference in Barcelona, companies are spending more than 50 times as much on marketing as they spend on customer service courses and training.
Posted on 30th September 2016 .
British shoppers have revealed how poor customer service can influence heavily on whether they would return to buy a second product or service from a business, indicating the negative impact some UK organisations face.
Posted on 23rd August 2016 in General business.
The walls are closing in on businesses that continue to offer poor levels of customer service. In this age of social media and instant communication, companies that fail to keep their customers happy will quickly earn a potentially damaging reputation.
Posted on 26th July 2016 in General business.
We’ve all had our fair share of bad customer service experiences. In today’s heavily automated world, it’s all too easy to end up feeling like the companies we do business with just don’t care. Yet the consequences of customer dissatisfaction are profound, and can have a significant knock-on effect for ongoing marketing and sales efforts. […]
Posted on 23rd May 2016 in Sales & Marketing.
Scottish Power has been ordered to pay £18 million over the way it handled the introduction of a new computer system.
Posted on 26th April 2016 in General business.