By Claire West
UK employees typically commit at least one of three “crimes” — and they’re all easily “solved” by managers.
Management development expert Mark Jacobs of The Mdina Partnership has listed the top three crimes after years training managers to overcome staff problems.
He said: “A few years ago I noticed that different managers in different companies had similar problems with their staff.
“I tracked the problems, and over a few years have noticed there are three that seem to blight most companies. The good news is they are all relatively easy to fix with a little extra management time.
Mark’s top 3 workplace crimes, and the solutions are:
1. Staff wasting time at work: “Wasting time is actually a symptom of an employee without a clear goal,” Mark said. “Wh en you measure employees by their workload rather than their progress towards a specific goal, you inadvertently encourage them to waste time when they perceive they have done everything expected of them. Every employee needs a clear goal and the knowledge of how to achieve it. That focus in their job makes them feel more accountable.”
2. Pulling sickies: “Staff get away with pulling sickies regularly because managers don’t keep accurate records,” Mark explained. “Many senior managers would be horrified how often some of their junior staff call in sick. If it happens regularly across a whole department, it’s often a warning sign that the manager isn’t performing well. An inter-net based Talent Management System can help to raise the alarm to senior staff early on.”
3. Moaning about pay: Mark said: “Employees complain about pay when they are not being managed properly. When they understand what the company is trying to achieve and their part in that, it is easier for them to understand why they earn what they do. At the same time every business should give its employees the opportunity to earn extra money with performance-related bonuses.”
Mark has been a management development expert for several years.
His business Mdina was set up in 1980 and is famous for ensuring its learning is actually implemented in the business once the training has finished.
Mdina’s web-based DART system is now used to manage more than 11,000 employees for clients across the UK.