Has email killed the art of office conversation?
By Daniel Hunter
Most workers have become so used to using indirect communication methods such as email and conference calls they are less confident when communicating face to face — according to a new poll.
The survey, by officebroker.com, who assist thousands of businesses each year, found that 68% of respondents preferred to deal with others indirectly — over email or the phone - even if they were based in the same building.
Just under a third (32%) said they preferred having direct conversations to solve problems, citing speed of response and the ability to discuss a range of issues quickly as the main reason behind the decision.
More than half (52%) said they felt less confident when dealing with people in person having become reliant on using email, phone and Skype as their primary communication methods.
Email was the preferred communication method amongst workers, with many citing the ability to record conversations for reference as well as attach a wide variety of information, as the logic behind their decision.
Phone communication was still used when an immediate decision, which may become lost in a recipients inbox was required, although most of those polled said they would typically still use email as a first point of contact.
Surprisingly whilst the majority of those polled said they preferred to deal indirectly with others nearly all (97%) said they believed it was important to ‘put a face to an email address’ and agreed that this was beneficial for fostering long-term working relationships.
A spokesman from officebroker.com says the results show just how reliant upon technology the average worker has become.
“Technological advances have revolutionised the speed at which we are able to communicate and the amount of information we are able to share in a short period — which can only be viewed... continued on page two >