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Online retailers urged to change their websites

11/10/2012

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...Selling Hub, which includes tips to resolve the key issues identified in the sweep. Top tips include being clear and open about cancellation rights and providing a full refund plus a refund of delivery charges when things go wrong.

The OFT has also produced a short video to help consumers understand their rights when they are shopping online. The video, 'Buying online: know your consumer rights' is available on YouTube.

"The OFT recognises that most businesses want to play fair with their customers and to comply with the law," Cavendish Elithorn, Senior Director of the Goods and Consumer Group at OFT, said.

"We encourage all online retailers to check their websites so customers can be confident their rights are being respected when they shop online. Businesses can find more information on our online Distance Selling Hub."

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