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Employee Engagement Is Key To Improving Service Delivery, According To New Report From Kingston University
26/01/2010
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...with their employer, as well as offering a higher quality service to customers. "The most important factor in creating an engaged workforce is whether people find meaning in their job, so it's important that employers explain to staff how they are contributing to their organisation." However she warned against excessive dedication to the job. "If employees can't or won't switch off from work it can ultimately lead to lower performance; working at a high level for long periods of time is not sustainable."
Other key findings from the case studies include:
- Many organisations measure engagement and have specific engagement strategies across the public and private sectors.
- Organisations can implement a range of workplace strategies that impact upon levels of engagement.
- Meaningfulness is the most important driver of engagement for all groups of employees.
- Two-thirds of all respondents in case study organisations find meaning in their work.
- Senior management vision and communication is a key driver of engagement,.
- Positive perceptions of one's line manager are strongly linked with engagement.
- HR practices do not impact directly on engagement; ensuring people are well-matched with their job and line management style were more important.
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