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Employees Lack Basic Skills Needed To Use The Internet For Business.
Digital skills have become a political priority of the UK government and the opposition. On 13th May, politicians lined up to hear Baroness Martha Lane Fox deliver her first speech in the House of Lords about the importance of digital skills. read more
Is Your Business Really Putting The Customer First?
Small businesses may believe they are building great customer relations, but a failure to capture market share may reveal that a much more fundamental connection is needed. read more
Understand The Power Of ‘Success Cycles’ In Order To Succeed In Business
Every business, career, product and market operates as a series of cycles that build with increasing success and eventually end to be replaced by the next. The same is true of personal life — marriages, relationships and friendships also follow this pattern. Recognising how to take advantage of this simple truth can give anyone the power to succeed in both business and at home. Failing to do so can have the opposite effect. read more
Dieting & Management
Dieting and business success recipes are sold by the million to unsuspecting innocents (who should know better). Same basic formula. Despite four thousand years of civilisation, we have not yet learnt the basics of how to get on with each other. read more
Cash Forecasting May Be Your Best Risk Management Tool
Minimizing exposure to risk is an essential job for corporate treasury departments. In most risk management studies, including a comprehensive global survey in 2011 by Accenture, Liquidity Risk is rated the first or second (to counterparty risk) concern of global Treasurers. read more
Lack of Women in the Boardroom
Vince Cable’s recent statement that he would consider resorting to force in order to increase the number of women in the board room teeters on very dangerous territory. read more
How to Prevent Another Banking Scandal
Banking has yet again been embroiled in scandal after the exposure of recent mis-selling practices. This time interest rate only mortgages and packaged accounts are the targets in the regulator’s firing line. But how did the banking sector get itself into this situation and, more importantly, how should it move forward? read more
How Flexible Working Is Changing The Face Of Business
Flexible working is changing the face of businesses all over the globe. Here, successful mumpreneur and business owner Nicola Bird, founder of JigsawBox.com explains how she has found a way to not only spend quality time with her children, but also make a healthy six- figure income. read more
Dealing With Difficult People
In the words of the late Maurice Line; “Some people are born difficult; some achieve difficultness, and some have difficultness thrust upon them” read more
Take Ownership of the Customer Experience in 2013
All too often, customer service is an afterthought and seen as secondary to the product or service that an organisation is selling. But what many businesses don’t realise is that this strategy can actually deter customers. Our research showed that 45% of UK customers value good service over the price of products or services. read more
