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Watertight Terms Of Business — Timing And Communication Are Key
Many businesses give scant regard to their standard terms and conditions until a dispute arises. read more
Building Reputations: The importance of customer service to your business
A brand’s image is undeniably linked to its reputation for customer service. Consumers expect no frills airlines to provide no frills service and expect high —end clothing stores to offer high end service read more
The Death of the Office Server
Andrew Peddie, managing director of First Hosted, highlights the changing landscape of business IT systems, storage and usage, and how these changes are completely transforming the technology landscape and the way businesses interact with it read more
Case Study: Unified Solution Helps Business Thrive
One business' Managing Director offers a case-study look at how his business has benefited from implementing a unified CRM/ERP and accounts solution read more
Is the British Public Condemned to a Lifetime of Bad Customer Service?
Helen Murray, Director of Consulting, Verint Systems explains how understanding the voice of their customers can help brands reinvigorate relationships with their customers read more
Customers Become Tired of Waiting
We’ve all felt the frustration of waiting in for an engineer to come and fix a faulty boiler or waiting for a delivery to arrive, and a nationwide survey has just revealed that some of Britain’s biggest brands are failing their customers by offering appointment slots that are far too long. read more
Social media is key in building customer relationships
Organisations are increasingly taking advantage social media to boost the profile of their business, communicate with current customers and generate new business contacts in their industry. read more
Ten Top Tips for choosing and implementing a CRM system
For more than 25 years Customer Relationship Management (CRM) systems have been helping businesses increase revenues, generate high quality leads, raise productivity and delight customers. CRM is now firmly established as an essential component in the standard suite of business software for entrepreneurs, small businesses and large organisations. read more
Intelligent Thinking: Smarter Deployment for Better CRM Integration
Darron Walton, managing director of the SAP consulting specialist, De Villiers Walton, considers a more intelligent best-practice approach for connecting business strategy with successful CRM system deployment read more
Why WordPress Is A Good Choice For Your Website
When you create a website, it is important that you choose a really good content system to help back up your great design. This will help you to manage your website more successfully and help it reach its full potential. WordPress is one of the best content management systems out there and is a great choice for any website. read more
