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How do you Build up Trust as an Independent Retailer?

It can be tough for a small ecommerce retailer to build up their brand and grow the business. They have to shout louder to get their voices heard, don’t have the economies of scale that the big boys have and are continually working on building their customer base. read more


Why Businesses are looking in the Wrong Places when it comes to Problem Solving and Nine Tips to help you look in the Right Places

If a business has a problem that needs solving, whatever it is, there tends to be a pattern as to where the business owner will look for a solution. Some will almost always look inward i.e. at the internal processes and systems, and other will almost always put their focus externally i.e. at the market and business environment. While both have merits neither is sufficient on its own. read more


Innovation Is The Key To Unlocking Market Potential

In 2013, the UK spent £91billion online as the online retail market grew 16% (IMRG, 16th Jan 2014). As more and more of us use our mobile devices to shop, IMRG forecasts that 2014 is set to perform even stronger, with 17% growth estimated for the year and a total online spend of £107 billion. read more


Your Clients Have Been Abused... And What To Do About It

There was a golden age in the years before the internet. Clients of lawyers, accountants, architects, business consultants and financial advisers looked up to and respected their advisers. In fact, it was a two-way thing. read more


10 Things To Do In The Next 10 Days

Half the business world is incredibly busy whilst the other half is just waiting for something magic to come along. This checklist is aimed at businesses that are slowing down… feeling like they have got stuck… stuck staring into the headlights like the proverbial rabbit! read more


Export Week: Three Core Trends Impacting UK Supply Chain Skills In 2014

The British economy is bouncing back. Yesterday (Tuesday) the International Monetary Fund (IMF) revised upwards its projections for UK GDP to 2.9% growth this year, retail sales in December were reported by the Office for National Statistics to be up 5.3% on a year ago, and the CBI’s quarterly Industrial Trends Survey for the three months to January 2014 showed growth in new manufacturing orders was the strongest since April 2011. With encouraging signs of a resurgence in Britain’s economic activity, what are the expectations for supply chain careers in the coming year? read more


How To Optimise Your Website For Sales

Customers can be easily discouraged from purchasing items through an otherwise adequate website if the payment element is confusing, time consuming or unsafe. Etailers should therefore recognise that the area that deals with transactions warrants attention. read more


Overcoming Our Exporting Challenges As An SME

From the word ‘go’, exporting has been a key pillar of our business. Knowing the UK was never going to be a big enough market for Tangle Teezer, we had to quickly overcome our initial concerns about trading overseas. A shift in focus from the risks of export to the potential rewards it can bring has been crucial for our success. read more


Crisis Preparation, The Key to Saving Your Brand

For all companies there comes a time when the brand will be tested. Each test represents a fork in the road that can drastically shape a company’s future, and in some extreme cases, end it. For many organisations, at least one of these tests will come in the form of a product recall. Whether the company will suffer irreparable damage or ultimately strengthen its brand identity hinges on how prepared the organisation is to handle all aspects of the recall. This type of crisis has many components that must be handled expertly - such as, communication to customers and distributors, liaison with regulatory bodies and product retrieval and destruction. read more


Why Independent Businesses Could be the Saviour of our High Streets

The future of Britain’s high streets has been widely debated since the recession. While e-commerce and out of town shopping centres are taking business from the local high street, attempts have been made to push back. The likes of Mary Portas and retail veteran Bill Grimsey have been working hard to revive high streets and think of ways to improve them by championing variety. Grimsey believes that developing local communities with varied leisure, residential and hospitality facilities will increase footfall rather than simply providing more shops. To do this, a significant change to business rates, parking charges and bank lending would be required – problems that are familiar to many of today’s businesses. But, what is it that consumers want to see change and how does this impact small and mid-sized businesses (SMEs)? read more


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