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Social Commerce: are retailers ready for the chatty customer?

Eric Abensur, CEO at Venda, discusses the challenges behind the UK’s social commerce activity read more


Olympic Flame Can Spark Business Revival

As well as shining a spotlight on London business, the 2012 Olympics also has £700m of procurement still available. read more


Revitalising The High Street?

According to the Guardian report, the 'Queen of Shops' has been brought in to help save the UK high street. Central to the review — ordered by the Department for Business, Innovation and Skills — is the worrying level of sales in town centres, which have dramatically under-performed compared to other locations. read more


Merging Offline And Online Worlds

From shelf psychology to the trick of triangular balance, optimising retail floor space to increase spend in the offline world is nothing new. Things have become increasingly sophisticated since the days of pumping the smell of the bakery at the entrance hoping to entice shoppers that have made the mistake of shopping on an empty stomach. Retailers now have more insight and understanding of their customer than ever before. read more


Selling Successfully Online: Over 300 top tips for running an ecommerce website

Ecommerce is still the fastest growing retail sector and the barriers to entry are now so low that anyone can set up a web store. Selling Successfully Online is a new guide aimed at those thinking about making money online read more


Brits Fight Back at Bad Customer Service

New research by Eclipse Internet finds that 92 per cent of UK consumers have not done business with a company again following a bad customer service experience, and cites the 5 most common reasons for customer boycot. read more


Retail Trade Intelligence Report: 42.6 Percent Of Brits Are Shopping Online at Least Once a Week

A new report announced today by eCommera, leading provider of intelligent ecommerce trading solutions, adds weight to the latest IMRG Capgemini e-Retail Sales Index which shows growth for the British online retail market is continuing to climb. This latest report shows that 42.6 percent are nowcshopping online at least once per week and the average shopper is now spending 71 per month on online goods. read more


Is Attack The Best Form Of Defence For Uk Retailers?

It may seem counter-intuitive, if not downright risky, but rather than battening down the hatches and waiting for the recession to pass, some of the UK's biggest retailers are preparing to bolster revenues by expanding their online operations overseas. read more


Managing The Customer Experience Makes Perfect Sense

Marlon Bowser, CEO at HTK, examines in this article the importance of Customer Experience Management and explains how automated customer contact technology can help. read more


Returned Goods Can Actually Help You Retain Your Customers

Retail Eyes, specialists in customer experience in the retail, leisure and hospitality sector, has called for retailers and marketers to review their returns policy as part of their entire customer experience programme after it was announced by the Department for Business, Innovation and Skills (BIS), that almost two-thirds of shoppers are less likely to return goods bought online than in store due to uncertainty over their consumer rights. read more


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