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Have you Thought about your Delivery Options Recently?

Although the Christmas rush is now over, eCommerce retailers will have noticed the impact of increased purchasing from consumers on their systems, processes and infrastructure. As such, retailers should be asking themselves how they can ensure they offer the best possible service to customers and what they can improve. read more


Match Made in Heaven: 10 Services Retailers Should Expect from their Delivery Partners

Most shrewd small/medium online retailers realise that they need to engage an expert to help with their delivery process. This approach gives them access to specialist knowledge enabling them to make their deliveries better value and more reliable. But a delivery partner should offer much more than making sure parcels get from A to B. read more


Un-appy Shoppers Demand More from UK Retailers this Winter

The relentless rise of people shopping online, using mobile devices in particular, has left many retailers struggling to keep up. This is compounded by customers’ expectations growing too. Flawless performance, extensive functionality and top-notch security are being established as standards by leading shopping apps and websites. Those retailers that do move at the speed of their shoppers, however, may reap rewards from appreciative customers who are set to spend large using their tablets and smartphones this January. read more


How Click and Collect Could be a Miracle for Christmas 2015

For a time of year that is supposed to bring good tidings and cheer, Christmas is often an incredibly stressful period; too much to do in a short space of time and a deadline of the 25th December that can’t be moved! And it’s not just peoples’ time that is squeezed at Christmas; money can be tight, too. So when retailers slash prices to the levels we saw on Black Friday and Cyber Monday; it’s little wonder consumers rubbed their hands together with glee – discounted items delivered to the home in plenty of time for Christmas! Sounds simple, right? read more


Embrace Showrooming to Ensure Customer Loyalty

As trends like online shopping, smartphones and social media have matured, so have the ways customers research and purchase products and services. read more


Tackling Customer Criticism in a Digital Age

Customer criticism is part and parcel of the digital age; even the most experienced and successful retailers can now easily fall by the wayside, especially following unforeseen circumstances such as unexpected Christmas sales volumes (reaching double the analyst forecast), and providers such as Yodel having to defer collections for up to 48 hours. read more


Why Mobile Payments are the New Necessity for Retailers

Retail giant John Lewis recently acknowledged that its online sales saw an increase in traffic in the early hours of the morning from 12pm and 6am, thanks to their mCommerce capabilities. Although a strange time to be shopping, it comes as no real surprise to retailers whose mobile sites have enabled consumers to shop anywhere, anytime. read more


What is the true value of the Trust Economy?

It’s no surprise that online reviews are having a significant impact on customer service and, ultimately, the bottom line for businesses. The British Retail Consortium (BRC) said December 2013 was a record-breaking month for online shopping, with close to one in five of all non-food purchases made online. The report also found a 19.2 per cent growth in internet purchases compared with the same month in 2012, the fastest increase in four years. read more


The Importance of Keeping Soul in Shop Keeping

In its earliest form, shopping involved bartering between two people to reach an equitable exchange. Commerce today has evolved to be far more structured, but that doesn't mean it has to be soulless. Retailers in this constantly connected world are privy to a wealth of priceless information on consumers browsing and buying behaviour that can make the experience feel much more personal. read more


A Click Away from International Expansion

Cross border online trade is growing fast, currently estimated to be worth over $100bn annually, and this figure is set to triple by 2018. IMRG predicts that by 2020 cross border sales will soar to a third of all online trade worldwide and, despite the current economic situation, the European online market continues to go from strength to strength. read more


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