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Brits Fight Back at Bad Customer Service
New research by Eclipse Internet finds that 92 per cent of UK consumers have not done business with a company again following a bad customer service experience, and cites the 5 most common reasons for customer boycot. read more
Retail Trade Intelligence Report: 42.6 Percent Of Brits Are Shopping Online at Least Once a Week
A new report announced today by eCommera, leading provider of intelligent ecommerce trading solutions, adds weight to the latest IMRG Capgemini e-Retail Sales Index which shows growth for the British online retail market is continuing to climb. This latest report shows that 42.6 percent are nowcshopping online at least once per week and the average shopper is now spending £71 per month on online goods. read more
Is Attack The Best Form Of Defence For Uk Retailers?
It may seem counter-intuitive, if not downright risky, but rather than battening down the hatches and waiting for the recession to pass, some of the UK's biggest retailers are preparing to bolster revenues by expanding their online operations overseas. read more
Managing The Customer Experience Makes Perfect Sense
Marlon Bowser, CEO at HTK, examines in this article the importance of Customer Experience Management and explains how automated customer contact technology can help. read more
Returned Goods Can Actually Help You Retain Your Customers
Retail Eyes, specialists in customer experience in the retail, leisure and hospitality sector, has called for retailers and marketers to review their returns policy as part of their entire customer experience programme after it was announced by the Department for Business, Innovation and Skills (BIS), that almost two-thirds of shoppers are less likely to return goods bought online than in store due to uncertainty over their consumer rights. read more
Reverse Logistics In E-Retail
The logistics industry has worked hard over many years to improve supply chains to deliver products quickly, accurately and as cost-effectively as possible. However, companies often haven’t put the same priority on planning for customer returns. But now, from both a financial point of view and also to maintain customer satisfaction, this aspect of the retailer’s offer is being given increased attention since it is recognised that the cost of not dealing effectively with returns can be extremely high. read more
Online Internet Shopping Is The Current Growth Sustainable
Over the last few years we’ve got used to Internet retailers reporting stellar growth figures. 40%, 60%, even 100% growth has not been uncommon for individual retailers and the market as whole was growing at close to 40%. Over the last two or three years that growth has declined and IMRG Capgemini e-Retail Sales Index recorded a surprisingly low 5% growth for the period January 2009 to January 2010. So is this a trend that is to continue or a blip caused by the recession? Has the novelty worn off or is it simply a sign of the sector maturing read more
The Art And Science Of Buying
As you must have finished placing orders for SS 2010, you must be having the following 2 questions in mind: *How can I make this buying process easier? *How can I maximise my profits on the stock I am buying – which is my number 1 asset? In this article we will focus on 2 key elements which will help you put more pounds in your pocket. read more
Knocking Down The Walls
Mobile commerce might be knocking at the door, but as retailers consider adding yet another new channel to the mix, Andy Piscina, UK Country Manager at hybris suggests that consistency of product information has become even more critical to support this expansion. read more
Building For International Retail Expansion
In recent times many UK retailers have quietly enjoyed significant success with the adoption of franchise strategies – and in some cases licence strategies – to break international markets in Eastern Europe and the Middle East. This low risk route to market has huge appeal, especially to those organisations that have previously experienced a major financial loss with wholly owned retail outlets overseas. read more
