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One Fifth of UK Hospitality Employees Admit to Regularly Stealing Money from Workplace

New research has revealed that almost one fifth of UK workers who are employed in the hospitality industry confessed to researchers that they steal money they have received as tips from customers in the work place at least once a month, rather than share the profits equally with co-workers. Furthermore, one in twelve respondents confessed that they had been guilty of taking money from the till in the past, or short changing customers in order to keep the difference. read more


Two Thirds of Brands Want More Control for ‘Leaked Codes’

New data released by the UK’s top money saving brand has revealed that almost all brands who provide discount codes are concerned by the level of control they have on their codes getting leaked, with half of brands unaware of the protection available to prevent this from happening. read more


Increase Your Average Basket Value By 7%

The basket value of online clothes shoppers who use a virtual fitting room while making their purchase is an average of 7% higher than shoppers who don’t, more than offsetting the general 1% decrease in average basket values experienced by UK clothing e-tailers over the last year. read more


Top Tips For a Successful Recall

Effective recalls must run like a well-oiled machine. Every aspect needs to be coordinated and documented, while communications have to be well targeted. Correspondence between disparate partners creating and selling the faulty product and the affected consumers purchasing the product must be made swiftly. Each individual concern of those affected has to be answered with an authoritative response. In addition, every detail must be documented carefully to prove due diligence to regulators. read more


Making Your Customers Work for You

How can businesses deliver true self-service without damaging customer experience? Asks Jeremy Payne, International VP Marketing, Enghouse Interactive read more


What? You Want To Pay Me In Euros?

If you’re deliberately targeting an overseas customer base or acquired them recently, have you had that moment when you say, “What? You want to pay me in euros/dollars/rupee/etc.?” Having navigated your way to finding reliable trade partners, understanding the perks and quirks of your new market, and getting to grips with the legal implications, you may have thought the main challenges of breaking into a new market were behind you. read more


Innovation, Not Cost, Should Drive Customer Experience

IT now permeates every fibre of every business — and increasingly it must extend outside the traditional business boundary. With 77% of people using mobile as primary route to the internet according to Google Think Insights, organisations need to think carefully about how best to interact with customers across multiple channels. But while it is tempting to exploit online and mobile channels to streamline processes and encourage customers towards self-service activity, cost alone should not be the driver. read more


Playing to our Strengths: How UK Businesses can Harness Omnichannel to go Global

The UK has become the world’s second biggest online retail exporter. According to the British Retail Consortium, shoppers from all over the world are demanding UK goods, from UK brands, purchased easily over the internet. Consumers don’t mind if a product they want is at a local store or in a shopkeeper’s window halfway around the world. It’s now less about location and more about consumer engagement — anytime, anywhere. read more


The Murky Waters of Mislabelling

The issue of mislabelling came under a huge amount of media scrutiny in 2013 with the horse meat scandal, where UK supermarket chains including Tesco, Iceland, Aldi and Lidl were caught selling frozen beef burgers containing horse meat. This pushed up the number of food related recalls in 2013, with 58 per cent of all recall notifications being related to food products. This highlights how intrinsically linked mislabelling and recalls can be. read more


Starting an Online Retail Business? Tips and Tricks to Choosing the Right Platform

There is so much potential for home retailers and small businesses when selling on online marketplaces. But with so many platforms to choose from, it can be hard to know which will suit the needs of your business and reach the right audiences. To help retailers make the most of the marketplaces available to them, ChannelAdvisor has come up with some top tips to amplify sales and expand your online presence. read more


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