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Is Technology the Key to Transforming the In-Store Customer Experience for Mobile Retailers?

Bricks and mortar retailers know only too well that consumers today have higher expectations than ever before. The rise of online shops coupled with a raft of handheld smart devices available to customers, means that shoppers today are tech-savvy and becoming increasingly demanding. They want to make instant purchases, at the best price and at a time and place of their choosing – and all with a high level of service. read more


 

Tips for Breaking into the Fashion Industry

Here you will find my top tips for entrepreneurs looking to break into the fashion industry. read more


 

Going Global: Where Fashion Retailers Should be Heading in 2015 – and How to Get There

The world of fashion retail is getting smaller, but it’s also becoming more complex. By this I mean the number of organizations expanding internationally is increasing – and the case for overseas growth is more compelling than ever – but each retailer is treading a different path on its voyage to going global. read more


 

Why Trustmarks are Vital in the Online Retail World

Trustmarks are an established part of the online shopping experience. Security conscious people look to them as a sign the business they are buying from can be trusted to deliver, even if the company is not a well-known brand name. read more


 

Multi-Channel Retailing – The Challenges and Top Tips

Henry Selfridge, one of the great innovators in retail, coined the term ‘the customer is always right’. Over 100 years later this adage still holds true. More than ever, customer expectations are driving retailers to deliver the optimum retail experience. read more


 

How to Maximise Your Success in E-Commerce

Google Shopping, Twenga, Kelkoo, Ciao and Nextag are to name just but a few that come to mind when you hear the term of “price comparison sites”. These are just a few sites out of the hundreds offering to help boost turnover and attract visitors to your E-Commerce website. read more


 

Marketplaces: The Benefits and Challenges for Ecommerce

Online marketplaces are likely to be a key area of focus for e-commerce in 2015. 95% of UK retailers are already selling via this channel with almost half using them to trade overseas. Amazon is the most popular site amongst UK companies with around 86% selling on the marketplace giant, followed by 68% on eBay. But not all marketplaces are the same. read more


 

Have you Thought about your Delivery Options Recently?

Although the Christmas rush is now over, eCommerce retailers will have noticed the impact of increased purchasing from consumers on their systems, processes and infrastructure. As such, retailers should be asking themselves how they can ensure they offer the best possible service to customers and what they can improve. read more


 

Match Made in Heaven: 10 Services Retailers Should Expect from their Delivery Partners

Most shrewd small/medium online retailers realise that they need to engage an expert to help with their delivery process. This approach gives them access to specialist knowledge enabling them to make their deliveries better value and more reliable. But a delivery partner should offer much more than making sure parcels get from A to B. read more


 

Un-appy Shoppers Demand More from UK Retailers this Winter

The relentless rise of people shopping online, using mobile devices in particular, has left many retailers struggling to keep up. This is compounded by customers’ expectations growing too. Flawless performance, extensive functionality and top-notch security are being established as standards by leading shopping apps and websites. Those retailers that do move at the speed of their shoppers, however, may reap rewards from appreciative customers who are set to spend large using their tablets and smartphones this January. read more


 

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