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The Importance of Keeping Soul in Shop Keeping

In its earliest form, shopping involved bartering between two people to reach an equitable exchange. Commerce today has evolved to be far more structured, but that doesn't mean it has to be soulless. Retailers in this constantly connected world are privy to a wealth of priceless information on consumers browsing and buying behaviour that can make the experience feel much more personal. read more


 

A Click Away from International Expansion

Cross border online trade is growing fast, currently estimated to be worth over $100bn annually, and this figure is set to triple by 2018. IMRG predicts that by 2020 cross border sales will soar to a third of all online trade worldwide and, despite the current economic situation, the European online market continues to go from strength to strength. read more


 

Pricing strategy is key to successful international expansion, according to retailers

Developing the right pricing strategy for each market is one of the critical factors for retailers to successfully expand overseas, according to a report released last month by Tryzens, the digital commerce solutions company, and Worldpay, the global online payments and risk management service provider. read more


 

What is the true value of the Trust Economy?

It’s no surprise that online reviews are having a significant impact on customer service and, ultimately, the bottom line for businesses. The British Retail Consortium (BRC) said December 2013 was a record-breaking month for online shopping, with close to one in five of all non-food purchases made online. The report also found a 19.2 per cent growth in internet purchases compared with the same month in 2012, the fastest increase in four years. read more


 

Capitalising on the Power of Product Personalisation

Personalisation is the buzz word of the moment. Whether it’s personalised emails, offers or products bearing our name or photos, we as consumers can’t get enough of it. The possibilities and avenues for personalisation or customisation are endless and despite the boom, it seems that as a society we are a long way from tiring of being pitched personalised products and services. read more


 

What Can Retailers Learn From the 2014 World Cup?

With reports suggesting that England’s early exit from the World Cup may have cost the UK economy as much as £1.3 billion in sales* , it isn’t just the England squad that is trying to piece together what went wrong. Retailers have lessons to learn if they are to make the most of future sporting events such as the 2014 Commonwealth Games and Euro 2016. read more


 

Six Ways To Ensure Shoppers Complete Their Orders Online

Simon Horton from ecommerce plugin supplier ShopIntegrator, shares his tips on how to reduce shopping cart abandonment to increase online order numbers. read more


 

Am I Bothered? Why Customers Will Drive the High Street Revival

All the talk over the last few years around the death of the High Street continues to bother me. It assumes one thing: that online is killing traditional retail and will be the final nail in the coffin. But as I have continued to ask, is that really the case? read more


 

One Fifth of UK Hospitality Employees Admit to Regularly Stealing Money from Workplace

New research has revealed that almost one fifth of UK workers who are employed in the hospitality industry confessed to researchers that they steal money they have received as tips from customers in the work place at least once a month, rather than share the profits equally with co-workers. Furthermore, one in twelve respondents confessed that they had been guilty of taking money from the till in the past, or short changing customers in order to keep the difference. read more


 

Two Thirds of Brands Want More Control for ‘Leaked Codes’

New data released by the UK’s top money saving brand has revealed that almost all brands who provide discount codes are concerned by the level of control they have on their codes getting leaked, with half of brands unaware of the protection available to prevent this from happening. read more


 

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