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A step-by-step guide to retail domination

Retail is becoming increasingly global: by the end of 2015 eCommerce is expected to account for 6.7% of all retail sales around the world. And with consumers in Asia-Pacific spending more online last year than those in any other geography worldwide, the appeal for brands and retailers to break into this region - and other new markets such as LATAM, Europe and the USA - is clear. read more


Tips for designing great customer experience

There are many factors you need to get just right in order to build a successful, well-functioning business, but all truly successful brands have one thing in common: they’re built on a solid foundation of great customer experience. read more


Rugby World Cup 2015 – Getting over the gain line

The Rugby World Cup, one of the world’s most prestigious sporting events, will this year be hosted on our own fair shores. And it’s set to be bigger and better than ever, with upwards of 466,000 visitors expected throughout the tournament. These tourists, their pockets bursting with spending money, will bring with them over £869 million to pump into our economy. read more


Why improving the customer experience is so valuable

Customers have always been, and will always continue to be, the most important part of any business, because without them you have no future. Therefore, every business needs to focus on bringing in new customers, satisfying those customers and keeping them coming back as loyal customers. The key to making that equation work is an optimised customer experience. read more


To Discount, or Not to Discount? That is the Question…

Waitrose’s introduction of the innovative ‘Pick Your Own Offers’ programme has been viewed by many as a game-changer in the loyalty industry. The element of hyper-personalisation the programme offers brings another level to consumer interaction, yet, by including every-day products the consumer is already set to purchase, the perceived value of the reward will never exceed the value of the discount. read more


Retail Sector Risks Losing Touch with Records Managers in a World of Big Data

Six years is a long time in 21st century retailing. In 2009, when Freeform Dynamics published a paper showing retailers how they could differentiate themselves through their information management, today’s disruptive omnichannel retail landscape was a distant dream. read more


10 Tips for a Winning Returns Policy

Research shows that 74% of consumers check a retailer’s returns policy before buying, so it’s important to give this part of the delivery process the attention it deserves. Plenty of retailers, such as Boden, are already doing so, but many are lagging behind. These ten simple tips explain how you achieve a winning returns policy: read more


Apple Pay Arrives in the UK — But What Does it Mean for Small Retailers?

When news of Apple Pay’s UK arrival became a reality, a lot of buzz surrounded the 250,000 retailers and the banks who would support it. Little, if anything, was said about how this new payment option will impact smaller independent retailers — nor how they might use the technology to drive growth. read more


Retailers Winning the Race to ACE: Availability, Convenience and Expectation

When the digital starter’s gun was fired (you’re playing catch up already if you didn’t hear it) high street retailers flew out of the blocks, taking online, multichannel and omnichannel strides towards the finish line. read more


Checking Out the Smarter Way

The news this week from Ofcom that smartphones have overtaken laptops as the most popular device for getting online confirms the UK’s status as a nation of mobile movers. But what does it mean for you and your business, and how do you make sure you’re keeping pace with your customers’ changing habits? read more


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