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The Revolution of the Cashless Society and the Dawn of Connected Commerce

Ten years from now the way we think about cash and wallets will be very different. For most people cash, and specifically physical money, will be kept at home and used only on rare occasions when needed. read more


How UK Businesses Can Get Ready for the Rugby World Cup

The UK economic recovery is gathering momentum and this is set to continue with the upcoming Rugby World Cup taking place later this year. With approximately 14 million UK fans looking to watch the games and 500,000 tourists joining them from overseas, the tournament is set to benefit businesses across the country, and particularly those based within the 11 host cities. read more


Turning Digital Footfall into a High Street Reality

As omni-channel retail press goes, online retail seems to get all the glory and physical stores all the doom. Retailers have been bombarded by a constant stream of statistics threatening their high street presence. read more


How to Handle the Rise of Consumer Complaints

British consumers are losing their patience with retailers. Over the past year, retail customer complaints have doubled making the retail industry the most complained about sector according to Ombudsman’s Services annual Consumer Action Monitor survey. read more


5 Examples of How NOT to do Click and Collect

More than 50% of UK retailers have implemented click and collect in some form, and with numerous benefits there seems no reason not to do it. But how many of those retailers offering click and collect are providing an optimal experience? read more


The Road Less Travelled: Preparing for Tomorrow’s Challenges Today

In a sector that never stands still, many retailers find their in-store technology falls behind consumer demands almost as soon as it’s deployed. So how can businesses implement a point of sale solution that meets future shopper needs, even if their challenges are not yet known? read more


Top Tips for Online Businesses

So the biggest challenge I think for most online retail businesses not succeeding or having customer retention problems is because of flaws/errors on their website/system. Coming from an ecommerce/online marketing background I have come across many problems with websites and for me it’s important to have a great website and a great management system that is adaptive. read more


Credibility Crisis: 4 Sure-Fire Strategies for Cultivating Consumer Trust

While the retail industry crisis has been well-reported, particularly with respect to dwindling foot traffic to brick-and-mortar stores. However, even as consumers turn to shopping online and via mobile devices in droves, it’s shocking to learn that fully 97% of visitors to eCommerce and other sales-minded sites bail out without purchasing on their first visit. read more


How can Retailers Utilise Data from Wearable Technology?

With the recent influx of wearable technology comes the opportunity for businesses to capitalise on the human data captured by this new breed of personal devices. But amidst the rise of wearables as useful accessories, is it possible to harness the information collected by wearable technology in order to enrich business data and increase business success? read more


Integrating Digital into your Cross-Channel Strategy: Can Digital Aid In-Store Sales?

The latest Global Retail Ecommerce Index study shows that Europe, Great Britain, Germany and France are the most promising countries for ecommerce. These markets represent fantastic opportunities for pure play online retailers; for example Asos, an online retailer that doesn’t have any physical stores. read more


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