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Top Tips For Making The Most Of Online Reviews
Customer reviews are playing an increasingly important role on the success of a business. These days everyone has an opinion - whether it’s on the plumber that fixed their leaky boiler or the sandwich shop they get their lunch from – and they want to share with people in a similar situation, to help them make a well-informed purchase decision. read more
Six of the Worst Mistakes on LinkedIn
Just no! There really is no excuse for them, especially since both Firefox and Google Chrome now automatically underline misspelling. Like the failure to update we mentioned in our earlier post, a profile with typos shows a sloppiness that future employers/customers could justifiably believe extends to the rest of your work/business practices. read more
Creating a LinkedIn Profile That Works
The most important point in creating a profile is to keep it updated. No-one wants to read stuff that’s two years out of date. Not only is old news irrelevant, it doesn’t reflect very well on you or your company either. If you can’t be bothered to update your own profile for instance, what else in your working life are you lax about? read more
Why Doesn't My Team Do What I Want Them To Do?
Recently a delegate on one of my open courses came up to me in the break and asked for some advice. They had a valued member of staff who seemed to have a habit of ignoring clear instructions. After thinking for a few minutes, I asked them if they had made this particular individual aware of the consequences of continuing to ignore a direct instruction. After a few seconds of uncomfortable silence, they answered “No”. read more
What Is The Key To More Effective Communication
Communication is all about getting our message heard and understood in the same way that was intended when we transmitted it. In other words, communication actually consists of two parts, transmission and reception. It’s all too easy to focus on the transmission, (sending) part of communicating to ignore the reception (hearing, listening, understanding) bit. read more
Leading a Team? Help Them Learn And Grow
Everyone will experience bringing something to someone’s attention that they believe is important for them to hear, but knowing the feedback will be ignored or not heard. read more
PowerPoint Presentations - Don't Be A Monkey!
I am sure that you, like me have sat through more than your fair share of PowerPoint Presentations. In the corporate world they all start to look the same don't they? read more
Communicating With Impact: How You Say It
Think of some of the world’s great communicators, such as Obama, Reagan, Clinton and Mandela, and then ask yourself what made them so good. I’m sure they all had excellent speechwriters, but what makes them stand out is their ability to connect with people read more
Not Another Training Course...
Those of you who know me will know that I get a bit precious about some of the language used to describe what we do. In particular, I really don’t like the words “training” or “course” to be used to describe our development programmes because they’re much, much more than conventional training. read more
Authentic Leadership: The Strengths Of A True Leader
Q. What makes a leader a leader? — A. they have followers Authenticity — when we are being authentic, everything is in flow, from our conscious thoughts to unconscious beliefs, body language, energy, karma, chemicals in the body and brain, skills and capabilities, communication etc are in alignment with the task in hand — when we are in flow, we are at our most productive, performance is optimised and results are most likely to be positive. Most importantly you feel good and the people around you feel good. They will sense it — your energy will resonate — and they’ll pick up on it — it’ll enhance motivation, transparency and communications and their own performance. read more
