Unified Communications: What’s all the fuss about?

05/10/11

by Ronnie Nag, managing director, Quore

With PwC reporting that absenteeism costs UK businesses £32 billion this year, any technology that can potentially reduce this deficit has to be of consideration to decision makers within a business.

Some have suggested that Unified Communications (UC) may be a possible answers to reducing the loss to a business and while this is still under discussion it clear the UC has other benefits for business of all sizes.

I am sure that you have heard the term discussed over the years, it still causes confusion among business owners and decision-makers across the country. You...

...have a landline phone system, you have a company smartphone. Why do you now need UC?

Although integral to both large and small organisations, communications can be, quite frankly, an expensive headache.

Just ask your colleague in the office who is charged with ensuring that your company website, emails, mobile and landline telephone works efficiently. UC helps to eradicate some of these stresses by taking your landline and mobile phone systems and combining them into one — you get one provider, one bill and, if you go for a managed solution, you have one point of contact for any problems. And then it is their problem, and that’s why UC is a great solution.

However, it brings other benefits too. Your presence to customers is always on (if that’s what you want!) and you’ll have predictable costs, something that should not be underestimated for both large and small businesses alike. In addition, the technology is never more than three months old. This is achieved by regular updates that develop a business’s communication methods alongside the very latest technology advancements.

UC also provides the option to take on a single phone number by which to be contacted. This could be a landline,... continued on page two >

 

 

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