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Adapting Leadership Styles to Individual Circumstances

Each person that you lead will have different needs and your approach should be different. Their needs will also differ across time and as they tackle new or unfamiliar roles. So it is important to know where they are developmentally and apply the appropriate leadership style. read more

 

Strike A Balance

As a successful Leader, you will know the importance of building a team that is wholly motivated, focused on the right things, autonomous and above all, delivers. They are that team that you rely upon, you don’t worry about, you are able to throw just about anything at them and they will deliver. We all aspire to building that team in every organisation, division, etc., that we work in, and spend a considerable of time getting these teams in place. read more

 

Are You A Servant Leader?

There is a myth that a leader is someone who is alone, aloof and self-sufficient. Someone who makes decisions and then makes everyone else follow them – perhaps by the sheer force of his personality (it is usually a him). This leader probably existed once, perhaps as the lone cowboy in a western movie, and there may be some around still, but the truth is that most leaders need other people to help them to thrive and prosper. read more

 

What's The Right Number For Your Team?

When Is Your Team Too Big? Too Small? What’s the Right Number? When it comes to athletics, sports teams have a specific number of team players: A basketball team needs five, baseball nine, and soccer 11. But when it comes to the workplace, where teamwork is increasingly widespread throughout complex and expanding organizations, there is no hard-and-fast rule to determine the optimal number to have on each team. read more

 

How to Improve Your Customer Service Call Center So You Can Achieve Double-Digit Response Rates

When your customers buy an important product from you, they trust your company will support them after the sale. In many companies, this trust is being violated. Customers are experiencing “customer service blow-offs” and translate these experiences into your company saying: • “You’ve already bought. Now our priority is getting more new customers”. • “You want service? Go figure it out on the Web or wait on hold for one of our poorly trained customer service representatives”. read more

 

When America Sneezes The UK Is Almost Certain To Catch A Cold

And as, according to the FT, the effect of the global credit squeeze has started to spread into the UK mortgage market, we thought we should (with the help of Wikipedia - wikipedia.org) see exactly what the term at the root of the problem ‘Subprime’ means. read more

 

Redwood Red Tape Report Demands All-Party Action Says Business

The Federation of Small Businesses (FSB), the UK’s largest business organisation, today welcomed the launch of the Conservative’s Economic Competitiveness Policy Group report from John Redwood. However, the FSB also pointed out that deregulation has been a favourite theme of all political parties with little action to follow it up. read more

 

Holiday Entitlement Rises To 24 Days a Year

Prepare now for new work-place legislation coming into effect in October warns ACCA. The approach of Autumn is the time of year when businesses need to prepare themselves to deal with new work-place legislation and this year is no exception, says ACCA (the Association of Chartered Certified Accountants). read more

 

Loving Others, Loving Your Job

But just because you show a line-level employee a sign doesn't mean that they will treat their customers with real empathy. That starts with hiring the right people. Northside has this function dialed in, I assure you. They anticipated my wife's every need -- and when things got "exceptional" they were able to use their common sense and deeply specialized knowledge of pediatric care to put out the fires. read more

 

Beware The Sales Agent!

Many of you will be unaware of an obscure but important European law, which gives certain categories of self-employed workers (known as “commercial agents”) significant rights against you if they are “dismissed” by you. read more