Managing, Motivating And Incentivising Good Staff

18/11/2009

By Guy Norgrove

The foundation stone of these improvements lies in the ability of central management to manage, motivate, incentivise and retain expensive good staff. Amongst the myriad ways of achieving this holy grail of a virtuous circle of improved customer perception and effectively reduced cost of sale, technology has to play a large part.

Lets admit it; if we could, we would have a central office where all staff came to and went from daily. Where the simple interaction of all staff...

...with all management, and the intimate understanding of issues, opportunities and challenges would make a lot of problems irrelevant. Where a sense of "team" would be more prevalent.

Reality is usually a fragile grasp on what is going on daily with remote and mobile staff, with their personal issues, fears and motivations, let alone how effective was their interaction with the customers which remains a mystery until the next visit to head office.

As any reasonable person would expect, the full on attention of ones immediate manager is a two edged sword. On the one hand, there will be plenty of opportunities to learn from the expert, and on the other hand, suffer a thousand deaths by an obsessive who cannot function without organizing every last minute of their day. But that should not get in the way of ensuring that the wellbeing of remote and mobile staff is higher in the conscious understanding of management than has perhaps been the case.


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